How do I return an item?

We are sorry to hear that you wish to return your new items to us. We are here to help you and would be happy to help you process a return. Please follow the below instructions to best process your return.

  1. Contact Customer Support to speak with an agent about the items that you wish to return.
  2. Customer Support will then share a link with you to fill out with information regarding the return.
  3. A prepaid label is generated that you attach to your return and then simply send the item in.

All refunds are processed within 24-48 hours of receipt of the package.

Cosy House Collection accepts returns within a 30-day time period of purchase.

If you need any assistance or have any questions regarding the return process, feel free to chat, call us at 0330 818 1561, email us at, or fill out our contact form here.

Oct 3, 2023

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