Orders

• Can I change or add to my order?

  The best source of action should you want to change or add to your order is to contact Customer Service. You can use our chat feature, call 0330 818 1561, email support@cosyhousecollection.co.uk, or use our contact form found here.

• How do I exchange an item?

  At Cosy House Collection, we want you to be completely satisfied with your order. If you’re not, we’re more than happy to help you exchange your items for something different. Please follow the below instructions for how to exchange your items. Contact Customer Support to speak with an agent abo...

• How do I return an item?

  We are sorry to hear that you wish to return your new items to us. We are here to help you and would be happy to help you process a return. Please follow the below instructions to best process your return. Contact Customer Support to speak with an agent about the items that you wish to return. C...

• I entered the wrong shipping/billing address. What do I do?

  Oh no! We understand mistakes happen. Shipping Address: If you’ve entered the wrong shipping address, it can be updated in your account. Should you need a more immediate fix, contact Customer Service via chat, phone, email, or contact form. Billing Address: Unfortunately, we don’t have any way to...

• I’m having trouble checking out. What do I do?

  Sometimes technology just doesn’t do what you need it to. If you’re having trouble checking out, contact our Customer Service team at 0330 818 1561. We can take your order over the phone and get you your Cosy products.

• My package arrived, but it only contains part of my order. Where are my other items?

  Sometimes for ease of delivery, we ship items from one order in separate boxes. Not to worry! Your entire order will be delivered. Simply go to your Cosy House account, click on your current order, and locate the tracking number of the items you’re missing. If you have any trouble, contact Custom...