Shipping
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Great question! We give every customer free shipping with orders of £100 or more, no code is needed. Once you reach £100 or more, the discount will be automatically added to your cart. Are you just shy of that amount? We suggest you try some of our laundry products.
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How long before my order arrives?
Based on the Shipping Speed you selected, your order will be delivered in its window. Standard Shipping takes between 2-4 Business Days. You also have the choice of purchasing Express Shipping, which takes 1-3 Business Days. Sometimes you won’t see your order on Standard Shipping has been shipped... -
Our shipping fees are flat-rate meaning they will be the same price no matter where it is shipped to and the pricing is as follows: Standard Shipping (2-4 Business Days): £3.95 Express Shipping (2-3 Business days): £6.95 We do also offer free Standard shipping on all orders totalling over £100 af...
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I ordered multiple packages, but only see one tracking number in my account.
Multiple items are sometimes split into different packages in order to ship more efficiently. Because of this, sometimes only one tracking number will appear in your shipping confirmation email or Cosy House account. Not to worry! Contact Customer Service via chat, call 0330 818 1561, email suppo... -
My order hasn’t shipped yet, can I add an item to it?
Sorry, we don’t store credit card data (for your security). You’ll have to place a second order for that missing item. -
Where can I find my tracking information?
Your tracking information can be found in two places: When your Cosy products ship, you will receive a confirmation email detailing your order and providing a link to View Your Order. That link will take you to a page on the Cosy House website that will show you the items you’ve purchased and th...